SERVICE TERMS & CONDITIONS

Bullet Proof Maintenance LLC

These Terms & Conditions apply to all estimates, quotes, invoices, and services provided by Bullet Proof Maintenance Services LLC. By accepting a quote or authorizing work to begin, you agree to these terms

These Terms and Conditions of Service (“Terms”) govern every estimate, quote, proposal, service, repair, installation, or other work performed by Bullet Proof Maintenance Services LLC (“Contractor,” “Company,” “we,” “us,” or “our”) for the customer identified on the accompanying quote or work order (“Customer,” “you,” or “your”). By accepting a quote (electronically, in writing, by text, email, or through Jobber or any other platform), authorizing work to begin, making any payment, or permitting Contractor to enter the property and commence work, Customer acknowledges that Customer has read, understood, and agrees to be fully bound by these Terms in their entirety. These Terms supersede all prior or contemporaneous oral or written statements, representations, or agreements relating to the subject matter hereof.

1. Nature of Quote – Non-Binding Estimate Only

Every document issued by Contractor is a non-binding estimate only and does not constitute a fixed-price contract unless expressly stated in writing and signed by an authorized representative of Contractor. Final pricing is subject to change based on actual site conditions, additional work requested by Customer, changes in material costs, or any unforeseen complications, hidden conditions, or code requirements discovered after work begins. No work shall commence until Customer has accepted the quote (or an approved written change order) and any required deposit has been received in cleared funds.

2. Quote Validity Period

This quote is valid for fourteen (14) calendar days from the date of issuance. After the expiration of the validity period, pricing, material availability, and labor rates are subject to change without notice. Contractor reserves the right to withdraw or modify any quote at any time prior to Customer’s written acceptance and receipt of any required deposit.

3. Strict Limitation of Scope of Work

Services are limited strictly and exclusively to the items expressly described in the written quote. Any work falling outside the written scope—including but not limited to hidden damage, structural deficiencies, code violations, latent defects, mold, asbestos, lead, water intrusion, electrical or plumbing upgrades, or any customer-requested extras—shall require a separate written change order signed (or electronically accepted) by Customer before such work is performed. Customer acknowledges that verbal authorizations are not binding. Performance of additional work without a signed change order does not waive Contractor’s right to payment for such work at Contractor’s then-current rates plus materials and reasonable markup.

4. Cancellations, Rescheduling & No-Shows

Cancellations or rescheduling requests require a minimum of twenty-four (24) hours’ prior written or electronic notice. Failure to provide timely notice, or failure of Customer (or Customer’s authorized representative) to be present or to provide access at the scheduled time, may result in a service/cancellation fee equal to Contractor’s minimum service charge or the actual costs incurred (including travel and lost labor time), whichever is greater. Deposits are non-refundable once materials have been ordered or work has commenced.

5. Assumption of Risk & Acceptance of Existing Conditions

Customer acknowledges and agrees that the property, structure, systems, and all items to be worked upon are accepted by Contractor in their present “AS-IS” condition. Contractor is not responsible for, and Customer fully assumes the risk of:

Any pre-existing damage, structural deficiencies, latent defects, code violations, or non-compliant conditions existing prior to Contractor’s arrival;
Damage, deterioration, or failure caused by normal wear and tear, age, corrosion, prior poor workmanship, inadequate maintenance, or acts of third parties;
Damage or additional costs resulting from Customer’s failure to fully disclose known issues, prior repairs, or existing problems;
Cosmetic imperfections, surface irregularities, color variations, or aesthetic results that do not affect the functional performance of the work;
Any condition that could not reasonably have been discovered by visual inspection without destructive testing or opening of walls, ceilings, floors, or other finished surfaces.

6. Limitation of Liability – Maximum Protection

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONTRACTOR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO ANY QUOTE, SERVICE, WORK, OR THESE TERMS—WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE—SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO CONTRACTOR FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM. IN NO EVENT SHALL CONTRACTOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, DIMINUTION IN PROPERTY VALUE, COST OF SUBSTITUTE SERVICES, OR DAMAGE TO PERSONAL PROPERTY NOT DIRECTLY AND PROXIMATELY CAUSED BY CONTRACTOR’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. Customer acknowledges that the pricing of the services reflects this allocation of risk and that Contractor would not have entered into the engagement without these limitations.

7. Customer Indemnification

Customer agrees to indemnify, defend, and hold harmless Contractor, its members, managers, employees, agents, and subcontractors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer’s breach of these Terms; (b) any pre-existing condition, latent defect, or hazardous material on the property; (c) Customer’s failure to disclose known conditions; (d) injury to persons or property caused by Customer, Customer’s agents, invitees, or pets; or (e) any claim by a third party arising from the condition of the property or Customer’s use thereof, except to the extent caused by Contractor’s gross negligence or willful misconduct.

8. Customer Responsibilities & Site Access

Customer agrees to, and shall:

Provide safe, reasonable, and unobstructed access to the work area at the scheduled time;
Secure, remove, or protect all fragile, valuable, irreplaceable, or sentimental items from the work area prior to Contractor’s arrival;
Ensure that all pets, children, and unauthorized persons are kept clear of the work area at all times while work is in progress;
Obtain any required HOA approvals, condominium association consents, or governmental permits unless Contractor has expressly agreed in the written quote to obtain such permits;
Promptly notify Contractor of any known hazardous conditions, prior water damage, or structural concerns before work begins.

9. Insurance

Contractor maintains commercial general liability insurance. Certificates of insurance are available upon written request. Customer is strongly encouraged to maintain adequate homeowners, renters, or property insurance covering the premises and personal property. Contractor’s insurance does not replace, supplement, or act as primary coverage for Customer’s own insurance obligations. Customer’s insurance shall be primary and non-contributory with respect to any claims arising from pre-existing conditions or Customer’s negligence.

10. Payment Terms, Late Fees & Collection Rights

Payment is due in full upon completion of the work (or as otherwise agreed in a written progress-payment schedule) unless a different arrangement is set forth in the accepted quote. Any unpaid balance remaining more than fifteen (15) days after the invoice date shall accrue a late fee of one and one-half percent (1.5%) per month (or the maximum rate permitted by New Jersey law, whichever is lower). Customer shall be responsible for all costs of collection, including reasonable attorneys’ fees, court costs, and collection-agency fees. Contractor reserves all rights under the New Jersey Construction Lien Law and any other applicable mechanic’s or materialman’s lien statutes. Customer authorizes Contractor to file a construction lien against the property for any unpaid amounts.

11. Unexpected Conditions & Hazardous Materials

If Contractor encounters any unforeseen, concealed, or hazardous conditions—including but not limited to mold, asbestos, lead-based paint, structural deficiencies, water damage, pest infestation, or other hazardous materials—Contractor may immediately stop work and shall have no obligation to continue until the condition has been properly evaluated and remediated by a qualified professional at Customer’s sole expense. Any additional costs, delays, or change orders arising from such conditions shall be the sole responsibility of Customer. Contractor shall not be liable for any damage or cost resulting from the presence or disturbance of pre-existing hazardous materials.

12. Right to Suspend or Stop Work

Contractor reserves the absolute right to suspend or terminate work and leave the job site immediately, without liability, if:

Payment is not made when due under these Terms or any accepted quote;
The work area becomes unsafe or access is unreasonably restricted;
Customer, Customer’s agents, or any third party creates a hostile, threatening, or unsafe environment; or
Customer fails to fulfill any material obligation under these Terms.

13. Limited Workmanship Warranty & Disclaimer of All Other Warranties

Unless otherwise stated in a separate written warranty signed by Contractor, Contractor provides a limited warranty on workmanship only for a period of thirty (30) days from the date of substantial completion. This limited warranty covers defects in workmanship performed by Contractor and does not cover:

Normal wear and tear, weathering, or deterioration;
Customer misuse, abuse, neglect, or improper maintenance;
Pre-existing conditions or latent defects;
Work performed by others or materials supplied by Customer;
Damage caused by acts of God, fire, water, or third parties.

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE, CONTRACTOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD, ALL WORK IS PROVIDED “AS IS” AND “WITH ALL FAULTS.” Materials are covered solely by the manufacturer’s warranty, if any; Contractor assigns any transferable manufacturer warranties to Customer but assumes no additional liability therefor.

14. Customer-Supplied Materials

If Customer supplies any materials, fixtures, or equipment, Contractor assumes no responsibility for the quality, suitability, compatibility, or performance of such items. Additional labor charges may apply if customer-supplied materials cause delays, require modification, or result in extra work. Contractor’s limited warranty does not extend to any customer-supplied materials.

15. Force Majeure

Contractor shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, material shortages, transportation delays, or power outages. Performance shall be excused for the duration of the force majeure event.

16. Photographs & Documentation

Contractor may take before-and-after photographs and other documentation of the work area for quality control, internal records, insurance purposes, and marketing. Faces of individuals and clearly identifiable personal items will be avoided or blurred when reasonably practicable. Customer grants Contractor a non-exclusive, royalty-free license to use such images for legitimate business purposes.

17. Governing Law & Exclusive Venue

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the services provided shall be resolved exclusively in the state or federal courts located in Essex County, New Jersey (or the county in which the work was performed, at Contractor’s election). Customer consents to personal jurisdiction in such courts and waives any objection to venue therein.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

19. Entire Agreement; No Oral Modifications

These Terms, together with the accepted quote and any written change orders, constitute the entire agreement between the parties and supersede all prior and contemporaneous negotiations, representations, warranties, and agreements, whether written or oral. No modification, amendment, or waiver of any provision shall be effective unless in a writing signed (or electronically accepted) by both parties. No course of dealing or failure to enforce any provision shall constitute a waiver of Contractor’s rights.

20. Acceptance & Binding Effect

By accepting a quote, authorizing work, making any payment, or allowing Contractor to commence work on the property, Customer confirms that Customer has carefully read, fully understands, and unconditionally agrees to every provision of these Terms and Conditions. These written Terms control over any conflicting verbal statements made by any representative of Contractor. Customer acknowledges that Customer has had the opportunity to seek independent legal advice regarding these Terms before accepting them.

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IMPORTANT NOTICE TO CUSTOMER

These Terms contain important limitations of liability, indemnification obligations, and waivers of certain rights. Please read them carefully. If you do not agree to these Terms, do not accept the quote or permit work to begin.